Airlines operate 24/7 but most customer and call centers have limited hours of service. With our 24/7 Contact and Call Center an Airline can offer customers round the clock service and support in any market around the world. Reservations, Ticketing, Baggage support can all be handled at one centralized location with significant cost savings.
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Airline ticket offices or ticket desks in city or airport locations are expensive to support and maintain. We offer efficient e-ticketing fulfillment and ticketing desk support for passengers and travel agents around the world. Special Premium and Group Desks can also be setup to support the ticketing and servicing of Premium Customers and Accounts.
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Travel Agent Sales Accounting of BSP and ARC (USA ) is audited and monitored for accuracy in ticketing and remittances. Our 100% audit of every ticket issued by travel agents ensures that revenue loss and under-collections.
GDS distribution costs are the third major expense item for an Airline. Our GDS Audit and Cost recovery service assists you in monitoring and controlling GDS costs including recovery of costs from GDS and Travel Agents for incorrect billing and usage. Agency Debit Memos (ADMs) are generated and cost recovery pursued.
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Fare distribution to travel agents via the GDS in various markets requires speed and accuracy. Our ATPCO Fare Filing service assists airlines get accurate and timely fare releases published via the GDS to travel agents.
The Internet Booking Engine of an Airline needs to be supported 24/7. Customers browsing on the web site need real time Live Chat assistance to enable them complete transactions in the shortest possible time. We provide Live Chat support to Airline booking engines...
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